Legals and Terms & Conditions

Please download our full Terms & Conditions here

3. Damages, Returns, Refunds and Cancellation Policy

3.1 Damaged Goods

We replace all damaged goods on receipt of the original damaged goods returned along with the cost of the return postage within 14 days from receipt of your order. Please notify us within 14 days via email at info@ecofleet-solutions.com or telephone our customer services department on 01773 432128

3.2 Returns

If, for any reason you are unhappy with your purchase you can return it to us in its original condition (with bottle seal intact and in it’s original packaging) within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item (original delivery and return delivery costs, wherever made by our company, will still be payable by the customer).

3.3 Refunds on Returns

You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your returned item/s. If you require an exchange, please contact our customer services department on 01773 432128 or email info@ecofleet-solutions.com

4. Customer Services Guarantee

4.1 Guarantee

We sincerely value every order placed by our loyal client base and firmly believe that our lively-hood depends on our ability to deliver 1st class products and services.

To this end we take client comments and complaints very seriously and will act to resolve any product or service dispute in a timely manner.

We offer a full NO QUIBBLE 14 DAY money back Guarantee.

4.2 Product Performance

No liability will be accepted for loss or damage due to product performance.

No liability will be accepted for extreme weather impact on any product we supply.

4.3 Complaints

If you have a complaint on any aspect of our products or services, please write to us in the first instance either via email to info@ecofleet-solutions.com  ,via telephone to our customer services department on 01773 432128 or in writing to;

Customer Services Dept.,

EcoFleet Cleaning Solutions Ltd

Brook House

Asher Lane Business Park

Asher Lane

Ripley

Derbyshire

DE5 3SW

4.4 Company Contact Details

Tel: 01773 432128

Web Address: www.ecofleet-solutions.com

Email: info@ecofleet-solutions.com